PAYMENT

PAYMENT METHOD

You can pay for your order via Credit/Debit Card.

SECURE PAYMENT

We never keep any of your bank account details. Transactions on our website are handled by a secure payment platform managed by our partner STRIPE. Any payments you make on our site are totally secure.

DEBITING FROM YOUR BANK ACCOUNT

It will be debited as soon as your order is confirmed.

YOUR PAYMENT HAS BEEN REFUSED

If your payment was not successful, please try again or complete your order with another method of payment.

If this doesn’t work, and you cannot complete your purchase, please contact our Customer Service department via the "Contact us" page. We will be delighted to help you.

TAX DEDUCTIONS

Our site doesn’t allow you to make tax deductions on purchases.

DELIVERY, RETURN AND REFUND

COUNTRIES AND DURATIONS

Items purchased on the site can be shipped all over the world. The delivery is free for Europe. 

The items will be shipped to the delivery address specified when placing your order.

Notably for security reasons, BLANLAC shall not process any order for which a general delivery address, a P.O. box, or a Cedex address has been provided.

DELIVERY TIME

We aim to send all orders out as quickly as possible. The delivery time will depend on where you live:

  • Europe: around 2-7 working days
  • International: around 5-20 working days

BLANLAC cannot be held responsible in the event of late delivery for any reason (such as holidays, customs delays, postal strikes or adverse weather conditions) and you shall not be entitled to compensation from BLANLAC.

TRACKING YOUR ORDER 

Once your order has been sent, you will receive an email with a tracking number, which you can use to track your parcel.

LOST PACKAGE

Please contact our Customer Service department via the "Contact us" page. We will try to help you !

YOUR PARCEL HAS BEEN RETURNED TO SENDER

Unfortunately, once your package has been returned to our offices, it cannot be re-sent to you, and you will be automatically refunded with 7 working days.

PROCESS TO FOLLOW FOR A RETURN

The general refund policy of BLANLAC allows you to withdraw within fourteen (14) days from the date of delivery of the items, without having to provide reasons and without having to pay any penalties. Beyond this time, you will no longer be able to exercise your right of withdrawal.

You may return the item(s) you do not want within this time period and at your own expense. Returns will only be accepted by BLANLAC if:

(a) Prior to any return, you contact BLANLAC about it by email at info@blanlac.com

(b) The returned item(s) are unused, unaltered, unwashed and undamaged;

(c) The returned item(s) are in their original packaging;

(d) The returned item(s) are sent in a single package.

BLANLAC reserves the right to refuse items from a single order if returned at different times.

REFUND INFORMATION 

If the return is made according to the above mentioned conditions, BLANLAC will refund any amounts already charged upon receipt of the items (excluding shipping fees).

For more information, we invite you to consult our terms and conditions of sale.

SPECIAL SIZES

Our size range is from 34-45 (Italian size) and we also propose half sizes.

On request, the chosen footwear will be created by the expert hands of our Italian artisans especially for you. Should you have any questions or concerns, please leave us a message in the "Contact us" page.